When you place an order, we will estimate shipping and delivery dates for you based on the shipping option you select. We offer standard and expedited shipping via USPS and UPS. For orders that qualify for free shipping, we will use either USPS or UPS Ground. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please Note - Production time does NOT include shipping.
Shipping rates for orders are calculated based on total weight. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Important! It is your responsibility to provide an accurate/deliverable shipping address. In the event an order is undeliverable and returned, we will notify you via email, request a valid delivery address and try to reship (at your expense). If there is a problem with the delivery of your order due to an incorrect address, the first thing you should do is view the tracking information provided and then contact the appropriate shipper (USPS or UPS). Alpha Dog ADA Signs will not be responsible for lost or undeliverable orders.
In the event of a damaged or lost order during delivery (either USPS or UPS), the customer shall hold ADAS harmless and contact the shipping carrier directly to file a damage/loss claim. ADAS will not be liable for missing or lost signs due to shipping issues/mishandling.
NOTE ON TRACKING NUMBERS:
US Postal Service tracking numbers do not provide step-by-step tracking of packages as they move towards their final destinations. Instead, they only provide final details of the delivery. In many cases Postal Tracking Numbers are only updated upon delivery.
UPS tracking numbers can sometimes take up to 1-2 days to update their tracking number database and until that time, you may receive an error message when attempting to view your tracking status. Please allow for this period of time to pass before contacting us about a problem with your tracking number.
USPS Priority Mail Shipping Map:
UPS Ground Shipping Map:
RETURNS / REFUNDS/ CANCELLATION / CHANGE POLICY
You may return your sign(s) within 10 days of delivery for a full refund or replacement if the reason is a result of our error (wrong text, color or size, etc.). To return an order that is incorrect, please first contact us via email or phone call.
NOTE: since we manufacture all signs on a per-order basis and do not have 'stock' inventory. Further, we do not offer exchanges or refunds/returns for incorrectly ordered or unwanted signs.
For valid refunds, you should expect to receive your refund within two-four weeks. However, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For valid replacement requests, you should receive your signs within 7-10 business days.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may cancel or change any 'Standard' production order up to 12 hours after placing it for a 15% fee. However, custom sign orders or orders with LIGHTSPEED, RUSH and HURRY production may not be canceled or changed.
All prices are in USD.